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Phreesia and Lafayette General Health Partner to Deliver a Better Patient Experience

By Lafayette General Health
November 7, 2019

Lafayette General Health, a non-profit regional health system serving south central Louisiana, and Phreesia, the nation’s leading patient intake platform, are excited to announce they have partnered to offer Lafayette General Health’s patients a more modern, convenient and engaging experience.

Lafayette General Health went live with Phreesia's automated patient intake platform in five of its clinics. After three weeks of success, the organization rolled out Phreesia across nearly all of the Lafayette General Medical Doctor (LGMD) sites.

“Our partnership with Phreesia allows Lafayette General Health to continue to invest in innovative technology to redefine the healthcare experience,” said Michael Dozier, chief information officer at Lafayette General Health. “Phreesia’s platform allows for a simplified check-in process that leverages mobile technology from the comfort of the patient’s home.”

Lafayette General Health is leveraging Phreesia’s now-generally available bidirectional, discrete integration with Cerner Millennium to capture demographic and payment information from patients during intake. The data is automatically sent to staff in real time so they can more fully understand patients’ individual status.

“We're focused on removing the friction that patients experience when seeking healthcare,” said Marisa Alack, Lafayette General Health’s chief engagement officer. “With Phreesia, we now have a way for patients to efficiently check in, from a place that’s convenient for them, on a device that’s familiar to them.”

Patients can receive a text message or email through Phreesia’s Mobile platform prompting them to check in from their own device, prior to their appointment or when they arrive. This helps patients save time in the waiting room and streamlines operations for front office staff. The organization will also offer a PhreesiaPad to patients who prefer a tablet check-in option.

“We’re pleased to partner with Lafayette General Health to help them deliver a better and more engaging patient experience,” said Phreesia CEO Chaim Indig. “As Phreesia continues to expand its reach to healthcare organizations across the country, we’re committed to giving patients and providers solutions that deliver meaningful value.”