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America's Top 100 Best Hospitals for Patient Experience

By Lafayette General Health
June 13, 2019

Lafayette General Medical Center, University Hospitals & Clinic and Abrom Kaplan Memorial Hospital have all been named one of America’s 100 Best Hospitals for Patient Experience by Women’s Choice Award®, America’s trusted referral source for the best in healthcare.  The award signifies that these hospitals have been ranked within the top 100 hospitals of similar size based on number of beds, of which there were four categories.

“We are honored to be recognized nationally for what we do,” says David L. Callecod, FACHE, president of Lafayette General Health. “Our employees’ engagement and their dedication to delivering on our mission to restore, maintain and improve health directly correlates with our patient satisfaction and their overall positive experience. Our team of healthcare professionals and physicians aim to provide the best environment possible for healing, care and comfort,” he continued.

The methodology used to select a hospital as one of America’s 100 Best Hospitals for Patient Experience is unique in that it evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences.

The Women’s Choice Award collects the data for the following HCAHPS survey measures and uses a weighted average to award the best hospitals for patient experience:

  • Effective communication with nurses and doctors
  • Responsiveness to requests for help
  • Providing patient recovery information
  • Explanation about medications before being administered
  • Bathroom and room cleanliness
  • Peacefulness of room at night
  • Patient recommendation rating

According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.

About The Women’s Choice Award®

The Women’s Choice Award® is a trusted referral source, empowering women to make smart healthcare choices by identifying the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and clinical excellence. The Women’s Choice Award has been honored by the INC 5000 List of America’s Fastest-Growing Private Companies for three consecutive years. Learn more at


The information contained in this release is not permitted to be used in a non-press related context without the express prior written consent of the Women’s Choice Award.

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