LGMC One of America’s 100 Best Hospitals for Patient Experience


Lafayette General Medical Center (LGMC) received the Women’s Choice Award as one of America’s 100 Best Hospitals for Patient Experience. This distinction is the only award that identifies the nation’s best healthcare institutions measured against the needs and preferences of women. This provides a woman the opportunity to identify which hospitals deliver the quality patient experience she seeks for her and her family.

Being named and recognized as a hospital of choice among women represents the strongest and most important consumer message in today’s healthcare marketplace. It considers that women account for 94% of all health care decisions for her and her family, according to the research group Center for Talent Innovation.

“This award is a reflection of deliberate efforts by our physicians and staff to deliver the highest level of care achievable,” says Patrick W. Gandy, Jr., CEO of LGMC. “We are honored that women recognize that and consider us their hospital of choice.”

The qualification process for America’s 100 Best Hospitals for Patient Experience is unique in that it is the only national list that focuses on female patient satisfaction and recommendation scores. The process begins with scores derived by the Centers for Medicare and Medicaid Services for each hospital in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) database. The score is assessed using a subset of HCAHPS questions that research and experience show are more important to women than to men. Weight is applied to each of those questions to adjust for relative importance and arrive at a numerical score.

The 100 best scores in each of the four bed-size categories determine the America’s 100 Best Hospitals for Patient Experience award winners. The four size categories include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. LGMC qualified in the category of 251-400 beds.

“At the Women’s Choice Award, we’ve identified America’s Best Hospitals across the nation to help women make smart health care choices for themselves and their family members,” says Delia Passi, CEO and Founder of the Women’s Choice Award. “Being treated with the proper level of care impacts one’s health, well-being and healing so it is critical for women to know those hospitals that have demonstrated the highest level of quality care to their patients, with a special focus on the female experience,” Passi adds.

This credential signifies LGMC’s commitment and passion towards an extraordinary health care experience for women and all patients. Each hospital that carries the Women’s Choice Award seal is generously contributing to the Women’s Choice Award’s mission of empowering women and their families to make the best health care choices.

“A hospitalization for any reason is anxiety-producing and highly emotional for the patient and their loved ones. Hospitals earning this distinction have demonstrated their commitment to ensuring the patient’s and family’s needs are at the center of their care,” notes Sharyn Lee, President of the Women’s Choice Award Healthcare Division.

As an additional acknowledgement of the 2015 award recipients, a USA Today national announcement will highlight the 100 Best in 2015.

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