LGMC a “Guardian of Excellence”

11/20/2013

Lafayette General Medical Center (LGMC) adds to its growing list of patient satisfaction and quality awards with the most recently acquired 2013 Press Ganey Guardian of Excellence Award for patient satisfaction.

This award recognizes top-performing health care facilities that have consistently achieved the 95th percentile or above in patient satisfaction, employee engagement, physician engagement surveys or clinical quality performance measures.

Given annually, the Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Press Ganey partners with more than 10,000 health care facilities worldwide, including more than half of all U.S. hospitals, to measure, redefine and improve the patient experience. Fewer than 5% of all Press Ganey hospitals reach this threshold and consistently maintain it for the one-year reporting period. The 2013 award is based on data taken from May 2012 – April 2013.

"We are proud to partner with Lafayette General Medical Center,” says Patrick T. Ryan, CEO of Press Ganey. "Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality. LGMC’s efforts benefit patients in Acadiana and will lead to improved patient experiences.”

LGMC CEO Patrick W. Gandy, Jr. says the award represents an important recognition from Press Ganey, an industry leader in measuring, understanding and improving the patient experience. "This award represents consistent excellence in patient care from our staff and physicians,” he adds.

Gandy also points to LGMC’s nearly four-year affiliation with Studer Group® as a pivotal point in the hospital’s Journey to Excellence in patient care. Studer Group works withhundreds ofhealthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain and accelerate exceptional clinical, operational and financial outcomes.

According to research, organizations coached by Studer Group outperform non-Studer Group organizations nationally in areas including: nurse communication, responsiveness of staff, doctor communication and others.

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