Lacey is one of the night team leaders on the 5th floor. On January 23, 2013, while charting at the nurses’ station, the elevator doors opened and Lacey noticed a visitor in the elevator appeared to be confused. She approached the woman and noticed that something did not seem right. Lacey encouraged her to get off the elevator and sit in a chair. Lacey then brought in a vital sign machine to assess the visitor. Vital signs revealed that the woman had an oxygen saturation of 54%, which is considered hypoxic and life threatening. Grabbing the department’s wheelchair, Lacey rushed the visitor to the Emergency Department for further evaluation. There, she was assessed and subsequently admitted to the ICU. Without Lacey’s keen assessment of the visitor and prompt delivery to an appropriate treatment area, the outcome could have been much worse. On that night, Lacey truly made a difference in this woman’s life.